1. Who We Are
This privacy policy is for Cool Home Refrigeration, a business based at Opp. S.M. High School, NH 17, M.K.G. Road, Kankavli, Sindhudurg, Maharashtra 416602, India. Our website is coolhomerefrigeration.com.
If you have any questions about this policy, you can contact us at sales@coolhomerefrigeration.com or call us on +91 72760 19392.
2. What Information We Collect
We only collect information that you give to us directly. This happens when you:
- Fill in the contact or enquiry form on our website
- Call us or WhatsApp us
- Send us an email
The information we may collect includes:
- Your name
- Your phone number
- Your email address (optional)
- Your location or address (if you provide it)
- The service you are asking about
- Any message you write to us
We do not collect any sensitive personal data such as financial information, health data or government ID numbers.
3. How We Use Your Information
We use the information you give us only to:
- Respond to your enquiry or service request
- Give you a price quote or arrange a site visit
- Contact you about your service or order
- Improve our service to customers
We do not sell your information to anyone. We do not share it with any third parties except when needed to process your service request (for example, if we need to coordinate with a brand service centre on your behalf).
4. Cookies and Website Tracking
Our website may use basic cookies to help the website function correctly. We do not use advertising cookies or tracking cookies that follow you across other websites. We do not run any advertising campaigns through Google Ads, Facebook or any other platform that would require tracking your behaviour.
If we ever add Google Analytics or similar tools in the future, we will update this policy to reflect that.
5. How Long We Keep Your Information
We keep your contact information only as long as it is needed to provide you with service. If you do not become a customer, we may keep your enquiry details for up to 12 months in case you wish to follow up. After that, the information is deleted.
If you are a customer, we keep service records and contact information as long as we have an active business relationship with you.
6. Your Rights
Under India's Digital Personal Data Protection Act (DPDP Act, 2023), you have the right to:
- Know what personal data we hold about you
- Ask us to correct any wrong information
- Ask us to delete your personal data
- Withdraw your consent at any time
To exercise any of these rights, please contact us at sales@coolhomerefrigeration.com or call +91 72760 19392. We will respond within 15 working days.
7. Data Security
We take reasonable steps to protect your personal data. Our website uses HTTPS (secure connection) for all pages. Enquiry data received via our contact form is sent to our business email and is only accessible to our team members who need it to respond to your enquiry.
8. Links to Other Websites
Our website may contain links to other websites (for example, brand websites for O General, Daikin, Mitsubishi Electric and Cruise). We are not responsible for the privacy practices of these external websites. We suggest you read their privacy policies separately.
9. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check this page periodically. Your continued use of our website after any changes means you accept the updated policy.
10. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact us:
- Email: sales@coolhomerefrigeration.com
- Phone: +91 72760 19392
- Address: Cool Home Refrigeration, Opp. S.M. High School, NH 17, M.K.G. Road, Kankavli, Sindhudurg, Maharashtra 416602